Public Works Expo 2018

MD26 - If It Ain’t Broke, Break It! Improvements Utilizing Lean Six Sigma

Aug 27, 2018 3:00pm ‐ Aug 27, 2018 3:50pm


Over the past two-years, the City of Upper Arlington, Ohio, has sent staff from all levels to the Lean Six-Sigma Bootcamp. A committee has been formed to apply the continuous improvement process to various departmental activities. The lean approach involves making a workplace efficient and effective as possible, reducing waste and using value stream maps. These processes can be used for a range of activities from a simple spring cleaning of your workspace to a full departmental process change. Discover how the City of Upper Arlington is integrating these principles into their operations.

Learning Objectives: At the conclusion of this session, you will be better able to: 

  • Identify potential areas for improvement for both serving both internal and external customers.
  • Collaborate as a team to identity and examine inefficiencies in processes.
  • Modify workplace procedures to reduce delays and improve customer service.


  • Mandi DiSanto, Engineering Management Assistant, City of Upper Arlington, OH
  • Jackie Thiel, PE, Deputy Director/City Engineer, Public Service Department, City of Upper Arlington, OH

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