Public Works Expo 2018

WE13 - Credibility, Hard Questions and Trust: A Roadmap to Tough Communication

Aug 29, 2018 9:30am ‐ Aug 29, 2018 10:45am


Those of us in the public eye are often faced with the issues of credibility, trust, and the never-ending tough questions from citizens, city council, staff, and management. In this session, we’ll talk about establishing credibility, defining trust, diffusing difficult situations, and social media strategies. Young professionals and seasoned leaders will enjoy this conversation.

Learning Objectives: At the conclusion of this session, you will be better able to: 

  • Execute techniques for better communication in difficult situations.
  • Discuss approaches for building credibility and trust with all of the public works stakeholders.
  • Acquire strategies and checklists you can share with your organization for successful engagement.


  • Jim Proce, ICMA-CM, PWLF, MBA, Independent Consultant, Proce Municipal Management Services, Rowlett, TX

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